Question 1

HOW DO I KNOW WHEN THE ITEM I’M LOOKING FOR IS BACK IN STOCK?

Accepted Answer

To  sign up for in-stock notifications, visit our website and go to the  product page of the item you're looking to buy. Click on the "Notify Me When Available" button, input your email address, and voilà! You'll be alerted by email as soon as the item is back in stock, ensuring you have the chance to make a purchase before it's gone again. Our goal is to make your shopping experience as smooth and hassle-free as possible, and this notification feature is one of the ways we make sure you never miss out on your most-wanted items.

Question 2

WHAT IS THE RETURN POLICY AT TOP MAJESTIC, AND WILL I HAVE TO PAY FOR RETURN SHIPPING?

Accepted Answer

Should you reconsider your purchase, you're entitled to a full refund or exchange within 30 days from the purchase date. This only applies for domestic shipping inside Canada. The product must be unworn, unwashed, with all original tags attached, and you must provide proof of purchase. We are committed to your happiness with every purchase and offer a simple, hassle-free return process. Please note that you will be responsible for paying for your own shipping costs when returning an item, and these costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Question 3

WHERE DOES TOPMAJESTIC SHIP ONLINE ORDERS?

Accepted Answer

We ship to all Canadian provinces and territories, and continental US. For more information Please see our Shipping page.

Question 4

HOW LONG WILL IT TAKE FOR CUSTOMER SERVICE TO GET BACK TO ME?

Accepted Answer

If you need assistance or have inquiries, don't hesitate to email us at info@topmajestic.com. Rest assured, a team member will be in touch within 24h. We take your satisfaction seriously and are eager to help you.

Question 5

HOW CAN I FIND OUT MY SIZE?

Accepted Answer

For a flawless fit, check out our size chart and guide on the size guide page. These detailed resources are designed to help you choose the best size for your body shape.

Question 6

WHAT PAYMENT METHODS DO YOU ACCEPT?

Accepted Answer

Topmajestic.com accepts the following forms of payment:
Visa, MasterCard, American Express, Discover, JCB, China Union Pay, Dinners Club, PayPal, Urban Outfitters.

Question 7

WHEN WILL I RECEIVE MY ORDER?

Accepted Answer

Orders are typically dispatched within 1-3 business days, and tracking notifications are sent once the order is on its way to ensure customer safety and satisfaction.

• Domestic shipping 1-3 days
 • To the united states 7-14 days
 • International 12+ business days

Question 8

HOW DO I CONTACT CUSTOMER CARE?

Accepted Answer

To contact topmajestic Customer Care via email:

• Select Contact Us from the bottom of the topmajestic.com page. 
 • Fill in the information on the Contact Us page and select SUBMIT. 
 • You will receive an email from the topmajestic Customer Care team, confirming receipt of your question/inquiry.

Question 9

DO I NEED TO CREATE AN ACCOUNT TO PLACE AN ORDER?

Accepted Answer

By creating an account with Top Majestic, you can store your billing address, multiple shipping addresses, join our mailing list, check your order status, create a wish list, and easily communicate with us in case of any issues with your order. However, you can still place an order as a guest if you prefer.

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Faq

Got a question? Find our FAQs here. If your question hasn't been answered here, drop us a line or use our contact form.

SHOP

INFO

JOIN OUR MAILING LIST

Got a question? Find our FAQs here.
If your question hasn't been answered here, drop us a line or use our contact form.